Delivery Information

We can’t wait to send your SassyBirds order on its way.

Each piece is made with love, packed with care, and on its way to becoming someone’s new favourite thing ✨

Because many of our pieces are custom-made and personalized just for you, please allow a little time for us to create something special before it ships.

Creating Your Order

Personalized jewelry & custom pieces
Please allow 3–5 business days for us to make your order before dispatch.

Ready-to-ship accessories & non-personalized items
Usually shipped within 1–2 business days.

During launches, holidays, and busy gifting periods, processing times may be a little longer — but we promise it’s worth the wait 💖

For holiday gifting, we always recommend ordering early to make sure your special piece arrives in time for the celebration 🎁

Shipping Timelines

Canada
Estimated delivery: 2–8 business days

United States
Estimated delivery: 5–10 business days

Australia, UK & EU
Estimated delivery: 7–15 business days

Please note these are estimated delivery windows and can vary depending on postal services and customs processing, especially during holiday periods.

All shipping costs will be clearly shown at checkout before you complete your purchase — no surprises 💖

Tracking Your Order

Once your order ships, we’ll send tracking details where available so you can follow your happy mail all the way to your door 💌

Need Help?

Questions about delivery, timelines, or an existing order?
We’re always happy to help — just reach out and we’ll get back to you as quickly as possible.

hello@sassybirds.com